Shipping policy

Shipping Policy

Thank you for shopping at Grillora . We are committed to delivering your BBQ grills, barbecue accessories, grilling tools, and outdoor cooking products safely and efficiently to your doorstep. Please review our shipping policy below.

Shipping Area

We currently ship exclusively within the United Kingdom.

Order Processing Time

All orders are processed and prepared for shipment within 1 to 3 business days (Monday to Friday, excluding UK public holidays) after you receive your order confirmation email.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Estimated Delivery Time

To provide high-quality products at competitive prices, some of our products are shipped directly from our trusted fulfillment partners.

  • Transit Time: 10 to 14 business days (Monday to Friday)

  • Total Estimated Delivery Time: 11 to 17 business days from the date your order is placed

Please note that delivery times are estimates and may occasionally vary due to customs clearance, courier delays, severe weather, or other circumstances beyond our control.

Shipping Costs

Standard UK Shipping: Free

There are no additional shipping charges for orders delivered within the United Kingdom.

Order Tracking

Once your order has been shipped, you will receive an email containing your tracking number and a tracking link. Please allow up to 48 hours for tracking information to become active after dispatch.

Incorrect Shipping Information

Please ensure your shipping address is complete and accurate before placing your order.

Grillora is not responsible for delays or delivery issues resulting from incorrect or incomplete shipping information provided by the customer.

Lost or Delayed Shipments

If your order has not arrived within the estimated delivery timeframe, please contact us and we will work with the shipping carrier to investigate the shipment.

Contact Us

If you have any questions regarding your shipment or delivery, please contact us at:

Email: Support@grillora.co.uk