Refund policy
Return & Refund Policy
This Return & Refund Policy applies to all purchases made through Grillora (https://grillora.co.uk/).
Returns
We accept returns for both defective and non-defective products.
Return Conditions
| Condition | Details |
|---|---|
| Accepted Product Condition | New only |
| Return Window | 30 days from date of delivery |
| Return Method | By mail |
| Return Label | Download and print (provided free of charge) |
| Return Label Cost | Free |
| Restocking Fee | No cost / No restocking fee |
Exchanges
We accept exchanges. If you would like to exchange an item for a different size, colour, or product, please contact our customer support team to initiate the exchange process.
Refunds
Once your returned item is received and inspected, we will process your refund.
| Refund Processing Time | 7 days from receipt of returned item |
| Refund Method | [INFORMATION REQUIRED] |
How to Initiate a Return or Exchange
To initiate a return or exchange, please contact us:
Email: support@Grillora.co.uk
Phone: +447848 460509
Important Notes
Products must be returned in new condition to be eligible for a refund or exchange
Returns must be initiated within the 30-day return window.
The return label is provided at no cost to you.
Questions
If you have any questions about our return or refund policy, please contact our customer support team.